Director, Resilience

Location: Kuala Lumpur (relocation will be supported)

Salary: A competitive local-hire contract

Job Description

We are thrilled to continue our relationship with this multinational financial services firm and to support them in the process of recruiting a Resilience Director to lead the function group-wide.

Reporting to the Senior Director of the Group, you will essentially oversee the Business Continuity Management (BCM) and IT Disaster Recovery functions (DR), in the second line (2LOD). As well as designing and delivering key objective analysis, data and recommendations to management, you will also orchestrate and manage in-house and regulatory management standards required for IT service delivery, business continuity and resilience.


  • Oversee the design, implementation, testing and continuous improvement of the IT DR and BCM Programmes across the Group, line managing the functional teams.
  • Define, implement, and enforce risk-based standards, procedures and templates for responding to disruption to business or IT operations.
  • Design and deliver a comprehensive management information framework for routine reporting on resilience-related risks.
  • Support the design, implementation and oversight of an operational resilience framework for the Group.
  • Ensure that Group and the 1LOD Local Business Unit (LBU) teams identify, manage and report IT resilience and business continuity risks appropriately, including developing local plans, testing, and compliance with the Group standards.
  • Oversee the design and delivery of BCM, IT DR and resiliency training.
  • Ensure the 1LOD teams are managing BC and IT DR infrastructure resiliency risks, in coordination with relevant technical teams.
  • Maintain and continuously improve effective IT DR and BCM Programmes and related governance and assurance with LBUs.
  • Support the Group Security team in executing a range of continuous improvement, administrative and reporting tasks needed to meet internal/external stakeholder requirements.


Technical experience:

  • Experience in defining, implementing, and enforcing risk-based standards, processes, and procedures for responding to disruptions in business or IT operations in at least three or more of the following areas:
    • Business Continuity
    • IT Disaster Recovery
    • IT infrastructure management (e.g., network and databases)
    • IT operations (e.g., data centre management, backup, batch processing, incident, and problem management)
    • Third party risk management
    • Technology risk management
    • Cybersecurity (e.g., NIST framework, security operations)
    • Experience in ‘Cloud’ and new technology domain risk management, and Cloud and new technology domain business continuity management.
    • Operational Resilience

Other desirable traits which will be an added advantage:

  • Robust working knowledge of insurance sector regulatory frameworks for business continuity management and IT disaster recovery.
  • Understanding of and experience in applying ISO 22301, ITIL v3, DRI International (DRII) or Business Continuity Institute (BCI) professional practices.
  • Experience in creating and defining new operational models and procedures and explaining complex problems or situations.
  • Has good contact with people in the industry (to stay informed on developments in a fast-moving IT world).
  • Knowledge of operational resilience best practice and regulatory developments.

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