Monitoring Operations Lead – Financial Crimes Intelligence Unit

We’re very excited to continue our relationship with this multinational financial services firm. This new role, within a new team, will report to the Financial Crimes Intelligence Unit Head.

You will be a key member of the Financial Crimes Intelligence Unit (FCIU) leadership team, with primary responsibility for operationalising and managing the execution of the core Financial Crimes Intelligence function. You will serve as the FCIU’s senior subject matter expert in fraud intelligence, and provide guidance and leadership/mentoring as needed for Centre of Expertise (CoE) team members, ensuring that intelligence received or sourced is reviewed and actioned effectively to progress an investigation, increase general awareness and / or ensure capture in IT systems to assist in the detection and prevention of future fraud losses. You will also have people management responsibility for 3-5 members of the FCIU team.

Key Roles & Responsibilities

• Creating where needed, operationalising and continuously improving policies, processes and SOPs for core FCIU monitoring and reporting capabilities, including
  • Domain BAU processes and SLAs
  • Workflow and case management
  • Evaluation, scoring, triage, notification, disposition of alerts
  • Development of targeted intelligence packages as well as thematic analyses
  • Maintenance of blacklist/graylist entities and individuals
  • Monitoring of Local Business Unit (LBU) controls
• Managing day-to-day monitoring operations: working with CoE teams to collate intelligence and issue high quality reports on financial crime threats to the FCIU’s stakeholders
• Providing close guidance and coaching to FCIU Centre of Expertise colleagues as a subject matter expert in fraud intelligence
• Managing the prioritisation of operational intelligence activity and the management of risk within a portfolio that may include: disciplinary offences, fraud, bribery and corruption.
• Planning, revising and implementing operational intelligence work and resource allocations to maximise opportunities for success, and ensure that the progress of the tasks allocated are updated in a timely manner and in accordance with service level agreements.
• Oversight of the collection, collation, operational analysis, development and dissemination of intelligence packages
• Assuring the accuracy and completeness of concisely written intelligence packages to stakeholders and senior management highlighting significant information and key judgements and making gaps in knowledge and assumptions clear.

Candidate Specifications:

• 10+ years of experience operating within or leading a financial crimes intelligence function
• Knowledge of fraud / financial crime risk management for both insider and external fraud in insurance
• Understanding of intelligence management and proven intelligence handling skills
• Experience and awareness of data analysis and reporting
• Technical knowledge of insurance fraud
• Strong communication skills and ability to collaborate confidently with stakeholders across multiple geographies
• Proficiency in English is a must and knowledge of other Asian languages a plus
• Experience in coaching and mentoring team members
• Confident in leading meetings and providing reports to senior stakeholders
• ACFE or other industry certification a plus